Higher Certificate:Office Administration

Code: 23619 • NQF 5 • 240 credits (≈ 2400 hours)

Programme: Higher Certificate in Procurement Management
Programmes & Pricing
About this programme

Equips learners with administrative skills essential for organisational success. Covers financial management, HR, labour relations, marketing, law, and office procedures

Modules
  • Business Relationships and Transactions – 19 credits(≈ 190 hours)
    Code: ELO 6
    Show understanding and apply the basic principles of law which affect business relationships and transactions within the scope of the administration of companies and other organisations.
  • Cost and Management Accounting – 19 credits(≈ 190 hours)
    Code: ELO 1
    Show insight into the principles of Financial Management and Decision-making.
  • Economics – 19 credits(≈ 190 hours)
    Code: ELO 2
    Demonstrate an understanding of the South African economic system, reading with insight and analysing economic data in a meaningful way and will demonstrate a sound fundamental knowledge and understanding of economic principles of local, national and international economic problems in order to make decisions, as managers, future producers, consumers and citizens, on a economic-oriented foundation.
  • Human Resources Management Functions and Roles – 19 credits(≈ 190 hours)
    Code: ELO 3
    Demonstrate an appreciation of the human resource function and its invaluable role in the organization and show linkages with other resources - capital, equipment, management and materials
  • Human Resources Management Theories and Practice – 19 credits(≈ 190 hours)
    Code: ELO 3.1
    Demonstrate a clear understanding of the theories and practice relating to the human resource in organisations.
  • Labour Relations Principles and Trends – 19 credits(≈ 190 hours)
    The competent learner will apply labour relations principles and trends to a given work situation.
  • Labour Relations Principles and Trends at Work – 18 credits(≈ 180 hours)
    Code: ELO 4.1
    Apply the elementary labour relations principles and trends as described, in a business environment.
  • Labour Relations Principles and Trends in Business – 18 credits(≈ 180 hours)
    Code: ELO 4
    The competent learner will apply labour relations principles and trends to a given work situation.
  • Management in an Enterprise – 18 credits(≈ 180 hours)
    Code: ELO 5
    The competent learner will demonstrate an understanding of what management in an enterprise involves so that the concept "supervision" can be related to that aspect of the business environment.
  • Management - The competent learner will demonstrate an understanding of what management in an enterprise involves so that the concept "supervision" can be related to that aspect of the business environment. – 18 credits(≈ 180 hours)
    Code: nan
    nan
  • Marketing – 18 credits(≈ 180 hours)
    Code: ELO 5.1
    Demonstrate an in-depth understanding of marketing concepts and issues relating to international marketing, industrial marketing and services marketing
  • nan – 18 credits(≈ 180 hours)
    nan
  • Office Administration – 18 credits(≈ 180 hours)
    Code: ELO 7
    The competent learner, with the required knowledge of office administration and with skills in office procedure, will perform with self-confidence the role of a private secretary or personal assistant.
Learning Outcomes (93)
Linked to modules: 93 of 93
  • 1.10 List the types of capital and costs of debt
  • 1.11 Demonstrate the ability to calculate marginal cost of capital
  • 1.12 Discuss the effects of financial leverage.
  • 1.13 Explain the different forms of finance available and to choose optimum components.
  • 1.1 Demonstrate the ability to allocate and apportion overheads to calculate rates of recovery.
  • 1.2 Use these rates to calculate recoveries, and know how to treat under- or over-recoveries.
  • 1.3 Demonstrate the ability to prepare budgets resulting in the budgeted income statement and balance sheet
  • 1.4 Demonstrate the ability to flex a budget
  • 1.5 Evaluate the necessary capital budgets.
  • 1.6 Identify revenue and cost curves and demonstrate ability to highlight marginal revenues and costs.
  • 1.7 Compute prices using cost plus or other strategies.
  • 1.8 Produce a cash flow statement from information available.
  • 1.9 Identify the components of working capital and determine strengths and weaknesses in policy, which they could use to prepare a new policy.
  • 2.10 Demonstrate an understanding of concepts of labour economics
  • 2.1 Demonstrate an understanding of the economic problem
  • 2.2 Demonstrate an understanding of the production possibility frontier
  • 2.3 Demonstrate an understanding of various economic systems
  • 2.4 Differentiate between micro- and macro-economics.
  • 2.5 Demonstrate an understanding of the concepts of micro-economics
  • 2.6 Demonstrate an understanding of the concepts of macro-economics
  • 2.7 Demonstrate an understanding of concepts of international trade and finance
  • 2.8 Demonstrate an understanding of concepts of monetary theory and policy
  • 2.9 Demonstrate an understanding of concepts of public finance
  • 3.1.1 Evaluate various theories of leadership in order to apply them to practical day-to-day working in an organisation.
  • 3.1.2 Demonstrate a sound appreciation of organisational and functional relationships in an organisation
  • 3.1.3 Demonstrate a basic understanding of the writings and theories of pioneers in behavioural science to modern thinking in the management of people at work
  • 3.1.4 Discuss the communication process in organisations
  • 3.1.5 Demonstrate an understanding of theories of leadership
  • 3.1.6 Demonstrate an understanding of the need for and importance of staff development and training.
  • 3.1.7 Demonstrate a clear understanding of equity issues in the workplace
  • 3.1 Describe various organisational structures and discuss their respective merits and demerits.
  • 3.2 Explain the human resource planning process
  • 3.3 Describe job analysis and job design processes and techniques
  • 3.4 Demonstrate an understanding of recruitment, selection, placement and induction processes
  • 3.5 Demonstrate an understanding of performance management issues and techniques
  • 3.6 Discuss the need for career management in an organisation.
  • 3.7 Describe how wages and salaries are determined.
  • 3.8 Demonstrate a clear understanding of health and safety issues in the work environment.
  • 4.1.10 Demonstrate an understanding of the principles and practice of dispute settlement
  • 4.1.1 Demonstrate an understanding the interaction and processes within the labour relationship
  • 4.1.2 Demonstrate an understanding of factors regulating the interaction of labour relationships
  • 4.1.3 Demonstrate an understanding of external influences on the labour relationship
  • 4.1.4 Demonstrate an understanding of different approaches to the labour relationship
  • 4.1.5 Demonstrate a basic understanding of the labour relations systems of countries outside South Africa
  • 4.1.6 Demonstrate an understanding of the principles of labour economics
  • 4.1.7 Demonstrate an understanding of the general principles and practices of collective bargaining
  • 4.1.8 Demonstrate an understanding of the practice of collective bargaining in South Africa
  • 4.1.9 Demonstrate an understanding of the principles and practice of negotiation
  • 4.1.Demonstrate an understanding of the background and development of industrial relations in South Africa
  • 4.2 Demonstrate an understanding of the legislative framework governing the employment relationship in South Africa
  • 4.3 Provide definitions of labour relations terms
  • 4.4 Demonstrate a general understanding and application of grievances procedures and disciplinary codes
  • 4.5 Identify key role players in the labour relations arena in South Africa
  • 5.1.1 Identify the contemporary environment, problems and practices of international marketing.
  • 5.1.2 Apply the principles of international marketing.
  • 5.1.3 Evaluate the strength and sophistication of global competitors.
  • 5.1.4 Describe the dynamic and complex nature of the industrial marketplace.
  • 5.1.5 Analyse the activities in industrial and services marketing
  • 5.1.6 Explore the broad policies and specific practices in industrial and services marketing.
  • 5.1.7 Distinguish the different product and services marketing characteristics and strategies.
  • 5.1 Demonstrate an understanding of the personnel function as is affects the role of the supervisor.
  • 5.2 Demonstrate an understanding of the role of first-line management in an enterprise
  • 6.10 Demonstrate knowledge of the law governing securities.
  • 6.1 Demonstrate knowledge of the nature, sources and classification of the law.
  • 6.2 Demonstrate a detailed understanding of the law of contract.
  • 6.3 Demonstrate a detailed understanding of the law of purchase and sale.
  • 6.4 Demonstrate an understanding of the law governing credit agreements.
  • 6.5 Demonstrate a detailed understanding of the law of lease.
  • 6.6 Demonstrate an understanding of the general principles of the law of employment.
  • 6.7 Demonstrate knowledge of the law of agency
  • 6.8 Demonstrate knowledge of the law of partnership.
  • 6.9 Demonstrate knowledge of the law governing negotiable instruments.
  • 7.10 Demonstrate an understanding of banking and forms of payment
  • 7.1 Demonstrate an understanding of the concept of ergonomics and its contribution to conducive working conditions
  • 7.2 Demonstrate efficient records management
  • 7.3 Demonstrate the ability to manage time effectively and efficiently
  • 7.4 Compile a business information manual
  • 7.5 Demonstrate the ability to deal with difficult situations and people in a professional manner
  • 7.6 Plan business receptions and social functions
  • 7.7 Make travel arrangements for a manager
  • 7.8 Prepare correspondence for a range of situations
  • 7.9 Demonstrate an understanding of the mechanics of cash control
  • Demonstrate an understanding of the background and development of industrial relations in South Africa
  • Demonstrate an understanding of the concept of ergonomics and its contribution to conducive working conditions
  • Demonstrate an understanding of the economic problem
  • Demonstrate an understanding of the personnel function as is affects the role of the supervisor.
  • Demonstrate an understanding the interaction and processes within the labour relationship
  • Demonstrate knowledge of the nature, sources and classification of the law.
  • Demonstrate the ability to allocate and apportion overheads to calculate rates of recovery.
  • Describe various organisational structures and discuss their respective merits and demerits.
  • Evaluate various theories of leadership in order to apply them to practical day-to-day working in an organisation.
  • Identify the contemporary environment, problems and practices of international marketing.
  • nan
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