# Ict Help Desk Manager

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##### About this job

ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.

###### Also known as

No alternative labels listed.      Related qualifications    Bachelor of Arts in Graphic Design (120747)   [View programme](https://rplonline.co.za/programme/40/)     Bachelor of Business Administration (120744)   [View programme](https://rplonline.co.za/programme/41/)     Bachelor of Business Administration (122318)   [View programme](https://rplonline.co.za/programme/39/)     Higher Certificate:Office Administration (23619)   [View programme](https://rplonline.co.za/programme/47/)     Occupational Certificate: Project Management (10189)   [View programme](https://rplonline.co.za/programme/51/)      Want personalised recommendations? [Log in](https://rplonline.co.za/login/?next=/career-job/1242d99a-47f1-4a62-b884-33746db8a6ca/) or [sign up](https://rplonline.co.za/signup/) to see matched and missing skills and programmes tailored to you.