# Contact Centre Manager

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##### About this job

Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.

###### Also known as

No alternative labels listed.      Related qualifications    Bachelor of Business Administration (122318)   [View programme](https://rplonline.co.za/programme/39/)     Higher Certificate:Office Administration (23619)   [View programme](https://rplonline.co.za/programme/47/)     National Certificate: Generic Management (57712)   [View programme](https://rplonline.co.za/programme/48/)     National Certificate: Generic Management (59201)   [View programme](https://rplonline.co.za/programme/49/)     Occupational Certificate: Project Management (10189)   [View programme](https://rplonline.co.za/programme/51/)      Want personalised recommendations? [Log in](https://rplonline.co.za/login/?next=/career-job/f5166c6b-3467-4fc4-9343-d12e870d9def/) or [sign up](https://rplonline.co.za/signup/) to see matched and missing skills and programmes tailored to you.