Contact Centre Manager
About this job
Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.
Also known as
No alternative labels listed.
Related qualifications
Bachelor of Business Administration
(122318)
Higher Certificate:Office Administration
(23619)
National Certificate: Generic Management
(59201)
National Certificate: Generic Management
(57712)
Occupational Certificate: Project Management
(10189)