# Call Centre Quality Auditor

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##### About this job

Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.

###### Also known as

No alternative labels listed.      Related qualifications    Bachelor of Arts in Graphic Design (120747)   [View programme](https://rplonline.co.za/programme/40/)     Bachelor of Business Administration (120744)   [View programme](https://rplonline.co.za/programme/41/)     Bachelor of Business Administration (122318)   [View programme](https://rplonline.co.za/programme/39/)     Higher Certificate:Office Administration (23619)   [View programme](https://rplonline.co.za/programme/47/)     Occupational Certificate: Project Management (10189)   [View programme](https://rplonline.co.za/programme/51/)      Want personalised recommendations? [Log in](https://rplonline.co.za/login/?next=/career-job/580c98d4-fb97-4597-864c-54140f058f1b/) or [sign up](https://rplonline.co.za/signup/) to see matched and missing skills and programmes tailored to you.