# Call Centre Manager

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##### About this job

Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.

###### Also known as

No alternative labels listed.      Related qualifications    Bachelor of Arts in Graphic Design (120747)   [View programme](https://rplonline.co.za/programme/40/)     Bachelor of Business Administration (122318)   [View programme](https://rplonline.co.za/programme/39/)     Higher Certificate:Office Administration (23619)   [View programme](https://rplonline.co.za/programme/47/)     National Certificate: Generic Management (59201)   [View programme](https://rplonline.co.za/programme/49/)     Occupational Certificate: Project Management (10189)   [View programme](https://rplonline.co.za/programme/51/)      Want personalised recommendations? [Log in](https://rplonline.co.za/login/?next=/career-job/dd25a2b0-add0-4ae2-bd85-bb644e0d0c39/) or [sign up](https://rplonline.co.za/signup/) to see matched and missing skills and programmes tailored to you.